Stop Building Stuff That’s Boring

first_imgIn an interview on theCube, Chad Sakac implores enterprise IT to “stop building the stuff that is boring… and doesn’t differentiate you one bit”, offers his predictions on the combination of Dell EMC and the future of Converged Infrastructure.last_img

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Are you ready for a world with 30 billion connected things?

first_imgAre you ready for a world with more than 30 billion connected “things,” 250 million connected vehicles and a nonstop avalanche of data from the Internet of Things (IoT)? We’re not talking about the distant future. We’re talking about the year 2020, which begins just a little over three years from now.I pulled these eye-grabbing numbers from a new IoT infographic published by Cloudera, a leader in data management and analytics. This infographic does a great job of summarizing both the challenges and opportunities brought by the IoT.On the challenges side, enterprises need to prepare for massive growth in the volumes of data captured by connected products. As with data from enterprise systems, social media and other sources, this data will need to be processed, stored, analyzed, protected and managed, both in enterprise data centers and at the edge.Today, organizations are proving that they are pretty good at capturing data from connected products, but not very good at gaining value from that data. The infographic produced by my colleagues at Cloudera notes that less than 1 percent of IoT data is currently being utilized. That’s not a good metric. If an organization isn’t realizing value from the data it captures, it is essentially paying a steep price in the form of wasted expenses in capturing data and lost opportunities to realize value from that data.And this gets us to the opportunity side of the story. The infographic notes, for example, that the use of IoT data to enable predictive maintenance could help some companies reduce equipment downtime by up to 50 percent, while the IoT could help healthcare providers cut chronic treatment costs by as much as 50 percent. There are opportunities like this in virtually every industry — for those organizations that are positioned to not just capture data from the IoT but to take command of it.At Dell EMC, we welcome the challenges brought by a world filled with connected things. Together with partners, we’re in the business of helping organizations solve their big data and analytics challenges, and with new solutions emerging from the combination of the legacy Dell and legacy EMC portfolios, we’re ideally positioned to do just that.If you have the opportunity to attend the Dell EMC World conference in Austin this week (Oct. 18–20) Austin, be sure to stop by the Big Data and Analytics booth to learn more about the Dell EMC portfolio and how it can help you take command of the data from the IoT. In the meantime, you can explore theDell EMC portfolio at Dell.com/Hadoop and EMC.com/BigDatalast_img read more

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How to Create a Service Request

first_imgThe Dell EMC Online Support site makes it easy for you to create and manage Service Requests and get the support you need for your Dell EMC products. To begin, visit the Dell EMC Online Support site at https://support.emc.com/. From the Menu on the left side, under the Support Tasks header, click Create a Service Request. To check on the status of an existing ticket, select Manage Service Requests. If you’d like to have a live chat session with a support technician, select Chat with Support and a Service Request ticket will be automaticallycreated for you.This helpful video walks you through the 5 steps for creating an SR to receive service or to order parts replacements for your products, which include:1. Specify request type (service or parts)2. Select a product3. Describe the problem4. Confirm Contact Information5. Submit TicketBefore you begin, have your Product ID/Name/Alias and Site Name/ID/Location on hand. During the ticket creation process, Knowledge Base articles and self-help resources will display during Step 2 which you can reference before submitting a ticket. After entering all of your information and clicking Submit, you can Add Attachments to your SR on the confirmation page to help further describe the specific needs.Video: How to Create a Service Request on the Online Support SiteVideo: How to Create a Service Request with the EMC MOBILE AppCommunity Tip: Staying informed when you are not the Owner or Primary Contact of a Service Request Did you know you can use the EMC MOBILE app to create Service Requests as well? Watch this quick video on how to submit an SR ticket using your iPhone or Android device. Don’t have the EMC MOBILE app? Download it here: http://www.emc.com/dellemcmobile.Holly AndersonPrincipal Manager, Dell EMC Social SupportFollow us @DellEMCsupportlast_img read more

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New Online Support Search: Pilot for Select Countries

first_imgAt Dell EMC, we are committed to finding ways to continuously improve our customer’s service and support experience. A key element in that process is working in conjunction with our customers to identify and prioritize key process and functionality improvements, particularly with our online support tools & technologies.Users of our Online Support site execute an average of 650,000 searches per month. 25% of users go directly to Search before they take any other action on the site. It’s clear that Dell EMC Online Support users want to quickly find information and resources that will help them maximize the productivity of their IT infrastructure, optimize product performance, and troubleshoot any issues that may arise.On November 18, 2017, we are piloting a new Online Support Search to users in Australia and Ireland. Users in these countries will notice a slightly different look to their Online Support Search experience as well as some additional enhancements:Faster results – Now, it takes less than 2 seconds for search results to populate. That’s more than 33% faster!Improved filters – Narrowing your result is now simpler with clearer, sequential picklist selections (e.g. Product > Product Family > Product Model).New searching behavior – A slight change to the previous search, a space now behaves as a wildcard search (formerly “*”). In addition, the search field will autocomplete frequent recent searches.Expanded content access – with the ‘Search Dell Support’ button, users will now be able to easily navigate between the Dell EMC and Dell support search experience, bringing customers closer to a unified online support experience.During this pilot, the Dell EMC Online Support Team will actively survey customers and track feedback to continue to refine the Online Support Search experience and determine a timeline to implement the new search to all users globally. Stay tuned!Please continue to ask questions and provide feedback via the Online Support Site Help and Feedback form.Stephanie PirrongDell EMC Services MarketingFollow Us @DellEMCSupportlast_img read more

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WHO team visits 2nd Wuhan hospital in virus investigation

first_imgWUHAN, China (AP) — Members of a World Health Organization team investigating the origins of the coronavirus pandemic have visited another Wuhan hospital that had treated early COVID-19 patients on their second full day of work. The facility was one of the city’s first to deal with patients suffering from a then-unknown virus and is a key part of the epidemiological history of the disease. The team’s first face-to-face meetings with Chinese scientists took place on Friday, before the experts visited another early site of the outbreak, the Hubei Integrated Chinese and Western Medicine Hospital. WHO says all hypotheses are on the table as the team visits hospitals, markets and laboratories. It’s a politically charged mission as China seeks to avoid blame for alleged early missteps.last_img read more

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